Open assigned applications from Portal
Find an entitled application, confirm its state, and launch it through the approved Portal path.
Audience, roles, and scope
Application discovery and launch from Portal; assignment and licensing are administrator tasks.
Who this is for
- Users assigned one or more Vianordis applications
Roles
- Portal user
Before you begin
- An authenticated Portal session
- An application entitlement in the current tenant
Article tags
- portal
- applications
- launcher
- entitlement
Procedures
Follow the sequence and stop when identity, authorization, target, or result differs from the article.
Launch an assigned application
Use the Portal card so identity and tenant context are carried through the intended path.
- 1Confirm Portal context
Verify the signed-in identity and organization before selecting an application.
- 2Find the application
Use the application area or search and review any unavailable, setup, or entitlement status shown on its card.
- 3Open and verify
Launch the application, complete sign-in if requested, and confirm the expected tenant before working with data.
The assigned application opens in the intended account and tenant, or Portal displays an actionable availability state.
Security and data handling
- Use only the identity, tenant, role, and data scope approved for the task.
- Verify targets and expected effects before saving, sending, publishing, exporting, deleting, or approving.
- Keep secrets and regulated data out of screenshots, URLs, free-text diagnostics, and ordinary support messages.
Known limitations
- Portal displays available launch options but does not grant licences or entitlements.
- An application card can be visible while service setup, subscription, or role requirements remain incomplete.
Troubleshooting
You cannot open Vianordis Portal
Likely cause: The session expired, the account is not entitled, or the required tenant or role claim is missing.
- Open the service through the approved Vianordis entry point and sign in again.
- Confirm the intended organization, tenant, and account are in use.
- If access remains denied, record the time and request an entitlement check; do not attempt direct-URL bypasses.
A documented control or navigation item is not visible
Likely cause: The current role, subscription, tenant configuration, release status, or feature flag does not expose it.
- Confirm the audience, role, prerequisites, and limitations in this article.
- Refresh after a new sign-in and verify the correct tenant context.
- Ask the responsible administrator whether the capability is enabled before reporting a defect.
A saved change or background result is not visible
Likely cause: Validation failed, processing is incomplete, the view is stale, or the feature is locally simulated rather than persisted.
- Review inline validation, status indicators, filters, and the selected tenant or workspace.
- Refresh once and search by a stable identifier before repeating the action.
- Do not repeat irreversible or externally visible actions until the first operation's state is known.
Source verification
Portal application cards, launcher behavior, and entitlement-dependent states were reviewed in source.
Reviewed paths at e7035d9
src/app/(portal)/page.tsxsrc/components/dashboard/ServiceCards.tsxsrc/data/products.ts
Contact support
Contact support when
- A repeatable Vianordis Portal error blocks an approved task
- Expected access, tenant scope, data, or status appears incorrect
- A security, privacy, financial, compliance, or data-loss concern is suspected
Include
- The page, action, expected result, and exact error text
- The time of occurrence with time zone and whether it is reproducible
- Your tenant, role, browser, and sanitized record or correlation identifier
- The troubleshooting steps already completed
Never include
- Passwords, access tokens, API keys, recovery codes, session cookies, or private keys
- Unredacted personal, financial, health, student, employee, or other regulated data
- Confidential documents or message bodies unless support provides an approved secure channel