Assign and review application entitlements
Assign applications to eligible users or groups and reconcile licence, role, and tenant requirements before confirming access.
Audience, roles, and scope
Application assignment and entitlement review in Admin; purchasing and application-internal roles can require separate actions.
Who this is for
- Application and tenant administrators
Roles
- Application administrator
- Tenant administrator
- Licence administrator
Before you begin
- Approved access request
- Available product or licence capacity
- Verified target user or group
Article tags
- applications
- entitlements
- licences
- assignment
Procedures
Follow the sequence and stop when identity, authorization, target, or result differs from the article.
Assign an application
Reconcile approval and capacity before changing entitlement.
- 1Verify target and need
Confirm user or group, tenant, application, role requirement, business owner, and requested duration.
- 2Check availability
Review application state, subscription or licence capacity, prerequisites, and conflicting assignments.
- 3Assign and validate
Apply the minimum entitlement, save, and confirm both Admin state and user launch behavior after propagation.
The approved target has the intended application entitlement and no broader access than requested.
Security and data handling
- Use only the identity, tenant, role, and data scope approved for the task.
- Verify targets and expected effects before saving, sending, publishing, exporting, deleting, or approving.
- Keep secrets and regulated data out of screenshots, URLs, free-text diagnostics, and ordinary support messages.
- Application entitlement is not permission to view every record within the application.
Known limitations
- Licence availability, provisioning time, application-internal roles, and service setup can prevent immediate launch.
- Removing an entitlement may not terminate active sessions instantly in every connected service.
Troubleshooting
You cannot open Vianordis Admin
Likely cause: The session expired, the account is not entitled, or the required tenant or role claim is missing.
- Open the service through the approved Vianordis entry point and sign in again.
- Confirm the intended organization, tenant, and account are in use.
- If access remains denied, record the time and request an entitlement check; do not attempt direct-URL bypasses.
A documented control or navigation item is not visible
Likely cause: The current role, subscription, tenant configuration, release status, or feature flag does not expose it.
- Confirm the audience, role, prerequisites, and limitations in this article.
- Refresh after a new sign-in and verify the correct tenant context.
- Ask the responsible administrator whether the capability is enabled before reporting a defect.
A saved change or background result is not visible
Likely cause: Validation failed, processing is incomplete, the view is stale, or the feature is locally simulated rather than persisted.
- Review inline validation, status indicators, filters, and the selected tenant or workspace.
- Refresh once and search by a stable identifier before repeating the action.
- Do not repeat irreversible or externally visible actions until the first operation's state is known.
Source verification
Application listing, detail, assignment, and entitlement controls were reviewed in source.
Reviewed paths at 8f3a86e
src/app/(base)/apps/page.tsxsrc/app/(base)/apps/AppsView.tsxsrc/app/(base)/subscription/licences/LicencesView.tsxsrc/app/actions/subscription.ts
Contact support
Contact support when
- A repeatable Vianordis Admin error blocks an approved task
- Expected access, tenant scope, data, or status appears incorrect
- A security, privacy, financial, compliance, or data-loss concern is suspected
Include
- The page, action, expected result, and exact error text
- The time of occurrence with time zone and whether it is reproducible
- Your tenant, role, browser, and sanitized record or correlation identifier
- The troubleshooting steps already completed
Never include
- Passwords, access tokens, API keys, recovery codes, session cookies, or private keys
- Unredacted personal, financial, health, student, employee, or other regulated data
- Confidential documents or message bodies unless support provides an approved secure channel