Vianordis
--:--:-- UTCVianordis / SUPPORT
Beta guidance · Operating concept

Use Ask Workplace and understand the Tasks preview

Use Ask Workplace for low-risk assistance and recognize that the current Tasks surface is sample, client-side preview data rather than a persistent task system.

Status
Beta guidance
Article type
Operating concept
Verified
July 15, 2026
Review cycle
45 days
Language
English · Source
Owner
Vianordis workplace product and support
Source
gscWorkplace-v2 · 5752ab1
Start here

Audience, roles, and scope

Ask Workplace interaction and Tasks preview boundaries; not an authoritative workflow, records, or automation system.

Who this is for

  • Workplace users evaluating assistant and Tasks surfaces

Roles

  • Workplace user

Before you begin

  • The relevant surface is enabled
  • A non-sensitive test question or disposable preview task

Article tags

  • ask-workplace
  • tasks
  • assistant
  • preview
  • sample-data
Operating guidance

Procedures

Follow the sequence and stop when identity, authorization, target, or result differs from the article.

Procedure 1

Evaluate the preview safely

Use disposable information and independently confirm every material result.

  1. 1
    Choose a harmless test

    Use non-confidential content that does not create a business, legal, financial, or operational obligation.

  2. 2
    Run the interaction

    Submit the question or change a preview task while observing visible source, status, and persistence cues.

  3. 3
    Verify outside the preview

    Confirm material facts in the authoritative source and reload Tasks to understand that preview changes may not persist.

Expected result

The user understands the preview behavior and does not rely on it as a persistent task or authoritative answer system.

Operating rules

Security and data handling

  • Use only the identity, tenant, role, and data scope approved for the task.
  • Verify targets and expected effects before saving, sending, publishing, exporting, deleting, or approving.
  • Keep secrets and regulated data out of screenshots, URLs, free-text diagnostics, and ordinary support messages.
  • Never use generated output or a preview task as approval, legal advice, compliance evidence, or authorization.
Verified scope

Known limitations

  • Tasks is explicitly a beta preview backed by client-side sample data; changes are non-persistent and are not real assignments or records.
  • Ask Workplace output can be incomplete or incorrect and may depend on deployment-specific connected sources.
Problem solving

Troubleshooting

You cannot open Vianordis Workplace

Likely cause: The session expired, the account is not entitled, or the required tenant or role claim is missing.

  1. Open the service through the approved Vianordis entry point and sign in again.
  2. Confirm the intended organization, tenant, and account are in use.
  3. If access remains denied, record the time and request an entitlement check; do not attempt direct-URL bypasses.

A documented control or navigation item is not visible

Likely cause: The current role, subscription, tenant configuration, release status, or feature flag does not expose it.

  1. Confirm the audience, role, prerequisites, and limitations in this article.
  2. Refresh after a new sign-in and verify the correct tenant context.
  3. Ask the responsible administrator whether the capability is enabled before reporting a defect.

A saved change or background result is not visible

Likely cause: Validation failed, processing is incomplete, the view is stale, or the feature is locally simulated rather than persisted.

  1. Review inline validation, status indicators, filters, and the selected tenant or workspace.
  2. Refresh once and search by a stable identifier before repeating the action.
  3. Do not repeat irreversible or externally visible actions until the first operation's state is known.
Provenance

Source verification

Ask Workplace and Tasks code were reviewed; Tasks uses client-side sample data in the pinned revision.

Reviewed paths at 5752ab1

  • src/app/ask/page.tsx
  • src/app/ask/AskClient.tsx
  • src/app/tasks/page.tsx
  • src/lib/assistant.ts
Escalation

Contact support

Contact support when

  • A repeatable Vianordis Workplace error blocks an approved task
  • Expected access, tenant scope, data, or status appears incorrect
  • A security, privacy, financial, compliance, or data-loss concern is suspected

Include

  • The page, action, expected result, and exact error text
  • The time of occurrence with time zone and whether it is reproducible
  • Your tenant, role, browser, and sanitized record or correlation identifier
  • The troubleshooting steps already completed

Never include

  • Passwords, access tokens, API keys, recovery codes, session cookies, or private keys
  • Unredacted personal, financial, health, student, employee, or other regulated data
  • Confidential documents or message bodies unless support provides an approved secure channel
Contact support
Continue reading

Related guidance