Read, organize, and send mail
Work safely with mailbox folders, message search, drafts, recipients, attachments, and sending controls.
Audience, roles, and scope
Workplace mail interface; campaign delivery, external archiving policy, and tenant mail administration are out of scope.
Who this is for
- Workplace users with mailbox access
Roles
- Mailbox user
Before you begin
- Mailbox access
- Authorization for recipients, message content, and attachments
Article tags
- compose
- folders
- attachments
Procedures
Follow the sequence and stop when identity, authorization, target, or result differs from the article.
Compose and send a message
Verify recipients and data before the irreversible send action.
- 1Start a draft
Open Compose, add a clear subject, and enter only content approved for email transmission.
- 2Validate recipients and attachments
Expand recipient lists, distinguish To/Cc/Bcc, remove unintended addresses, and open the correct attachment before sending.
- 3Send and confirm
Send once, then verify the visible sent state or Sent folder before retrying.
One message is sent to the intended recipients with the approved content and attachments.
Security and data handling
- Use only the identity, tenant, role, and data scope approved for the task.
- Verify targets and expected effects before saving, sending, publishing, exporting, deleting, or approving.
- Keep secrets and regulated data out of screenshots, URLs, free-text diagnostics, and ordinary support messages.
- Use Bcc only under organization policy and never to conceal an unauthorized disclosure.
Known limitations
- Labels or organization choices shown by the current client can be browser-local and may not persist across devices.
- Delivery, recall, retention, encryption, and external-recipient behavior depend on connected mail services and tenant policy.
Troubleshooting
You cannot open Vianordis Workplace
Likely cause: The session expired, the account is not entitled, or the required tenant or role claim is missing.
- Open the service through the approved Vianordis entry point and sign in again.
- Confirm the intended organization, tenant, and account are in use.
- If access remains denied, record the time and request an entitlement check; do not attempt direct-URL bypasses.
A documented control or navigation item is not visible
Likely cause: The current role, subscription, tenant configuration, release status, or feature flag does not expose it.
- Confirm the audience, role, prerequisites, and limitations in this article.
- Refresh after a new sign-in and verify the correct tenant context.
- Ask the responsible administrator whether the capability is enabled before reporting a defect.
A saved change or background result is not visible
Likely cause: Validation failed, processing is incomplete, the view is stale, or the feature is locally simulated rather than persisted.
- Review inline validation, status indicators, filters, and the selected tenant or workspace.
- Refresh once and search by a stable identifier before repeating the action.
- Do not repeat irreversible or externally visible actions until the first operation's state is known.
Source verification
Mailbox navigation, compose fields, message actions, and visible organization controls were reviewed in source.
Reviewed paths at 5752ab1
src/app/mails/page.tsxsrc/lib/mail/api.tssrc/lib/mail/smtp-client.tssrc/app/api/mail/send/route.ts
Contact support
Contact support when
- A repeatable Vianordis Workplace error blocks an approved task
- Expected access, tenant scope, data, or status appears incorrect
- A security, privacy, financial, compliance, or data-loss concern is suspected
Include
- The page, action, expected result, and exact error text
- The time of occurrence with time zone and whether it is reproducible
- Your tenant, role, browser, and sanitized record or correlation identifier
- The troubleshooting steps already completed
Never include
- Passwords, access tokens, API keys, recovery codes, session cookies, or private keys
- Unredacted personal, financial, health, student, employee, or other regulated data
- Confidential documents or message bodies unless support provides an approved secure channel