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Source verified · Task procedure

Request and manage archive exports

Prepare a controlled archive export, confirm scope and destination, and handle the resulting package as sensitive evidence.

Status
Source verified
Article type
Task procedure
Verified
July 15, 2026
Review cycle
90 days
Language
English · Source
Owner
Vianordis workplace product and support
Source
gscWorkplace-v2 · 5752ab1
Start here

Audience, roles, and scope

User-facing archive export requests and results; evidentiary admissibility, legal hold, and chain-of-custody policy are organization responsibilities.

Who this is for

  • Authorized archive reviewers and compliance personnel

Roles

  • Archive exporter
  • Compliance reviewer

Before you begin

  • Explicit export authorization
  • Validated search scope
  • Approved secure destination and retention plan

Article tags

  • archive
  • export
  • evidence
  • compliance
  • download
Operating guidance

Procedures

Follow the sequence and stop when identity, authorization, target, or result differs from the article.

Procedure 1

Request an archive export

Confirm the minimum necessary evidence scope before creating a portable copy.

  1. 1
    Validate authorization and query

    Record the case or business purpose and confirm that the selected messages, date range, and participants are necessary.

  2. 2
    Configure the export

    Choose only available approved options, use a non-sensitive label, and verify the intended secure destination.

  3. 3
    Submit and control the result

    Submit once, monitor status, verify the completed package, and store or transfer it only through the approved evidence channel.

Expected result

One traceable export is produced for the authorized scope and handled under the applicable evidence controls.

Operating rules

Security and data handling

  • Use only the identity, tenant, role, and data scope approved for the task.
  • Verify targets and expected effects before saving, sending, publishing, exporting, deleting, or approving.
  • Keep secrets and regulated data out of screenshots, URLs, free-text diagnostics, and ordinary support messages.
Verified scope

Known limitations

  • A completed export is not by itself proof of completeness, integrity, admissibility, or chain of custody.
  • Export format, size, status transitions, and availability depend on connected services.
Problem solving

Troubleshooting

You cannot open Vianordis Workplace

Likely cause: The session expired, the account is not entitled, or the required tenant or role claim is missing.

  1. Open the service through the approved Vianordis entry point and sign in again.
  2. Confirm the intended organization, tenant, and account are in use.
  3. If access remains denied, record the time and request an entitlement check; do not attempt direct-URL bypasses.

A documented control or navigation item is not visible

Likely cause: The current role, subscription, tenant configuration, release status, or feature flag does not expose it.

  1. Confirm the audience, role, prerequisites, and limitations in this article.
  2. Refresh after a new sign-in and verify the correct tenant context.
  3. Ask the responsible administrator whether the capability is enabled before reporting a defect.

A saved change or background result is not visible

Likely cause: Validation failed, processing is incomplete, the view is stale, or the feature is locally simulated rather than persisted.

  1. Review inline validation, status indicators, filters, and the selected tenant or workspace.
  2. Refresh once and search by a stable identifier before repeating the action.
  3. Do not repeat irreversible or externally visible actions until the first operation's state is known.
Provenance

Source verification

Export request fields, list states, and download-related controls were reviewed in source.

Reviewed paths at 5752ab1

  • src/app/archive/exports/page.tsx
  • src/components/archive/ArchiveExportDialog.tsx
  • src/lib/archive/api.ts
Escalation

Contact support

Contact support when

  • A repeatable Vianordis Workplace error blocks an approved task
  • Expected access, tenant scope, data, or status appears incorrect
  • A security, privacy, financial, compliance, or data-loss concern is suspected

Include

  • The page, action, expected result, and exact error text
  • The time of occurrence with time zone and whether it is reproducible
  • Your tenant, role, browser, and sanitized record or correlation identifier
  • The troubleshooting steps already completed

Never include

  • Passwords, access tokens, API keys, recovery codes, session cookies, or private keys
  • Unredacted personal, financial, health, student, employee, or other regulated data
  • Confidential documents or message bodies unless support provides an approved secure channel
Contact support
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