Vianordis
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Source verified · Task procedure

Review invoices and payment settings

Review invoice identity, period, currency, tax, line items, and payment configuration without exposing financial credentials.

Status
Source verified
Article type
Task procedure
Verified
July 15, 2026
Review cycle
90 days
Language
English · Source
Owner
Vianordis administration product and support
Source
gscAdmin-v2 · 8f3a86e
Start here

Audience, roles, and scope

Admin invoice and payment-setting views; the issued invoice, contract, payment processor, and finance ledger are authoritative.

Who this is for

  • Authorized billing and finance users

Roles

  • Billing administrator
  • Finance reviewer

Before you begin

  • Billing authorization
  • Known legal entity and billing period
  • Approved secure finance workflow

Article tags

  • invoices
  • payments
  • billing
  • tax
  • reconciliation
Operating guidance

Procedures

Follow the sequence and stop when identity, authorization, target, or result differs from the article.

Procedure 1

Review an invoice

Reconcile the document before approval or dispute.

  1. 1
    Confirm invoice identity

    Verify legal entity, invoice number, issue and service dates, currency, tax identifiers, and payment status.

  2. 2
    Reconcile line items

    Compare products, quantities, rates, discounts, taxes, credits, and totals with approved orders and subscription changes.

  3. 3
    Resolve through the finance path

    Approve under policy or open a sanitized billing case with disputed lines and supporting order references.

Expected result

The invoice is reconciled or a specific, traceable discrepancy is raised without disclosing payment secrets.

Operating rules

Security and data handling

  • Use only the identity, tenant, role, and data scope approved for the task.
  • Verify targets and expected effects before saving, sending, publishing, exporting, deleting, or approving.
  • Keep secrets and regulated data out of screenshots, URLs, free-text diagnostics, and ordinary support messages.
  • Never place full payment-card details, bank credentials, or unredacted invoices in ordinary support messages.
Verified scope

Known limitations

  • UI status can lag payment-processor or accounting records and does not change contractual payment obligations.
  • Supported payment methods and editable fields depend on region, contract, processor, and deployment.
Problem solving

Troubleshooting

You cannot open Vianordis Admin

Likely cause: The session expired, the account is not entitled, or the required tenant or role claim is missing.

  1. Open the service through the approved Vianordis entry point and sign in again.
  2. Confirm the intended organization, tenant, and account are in use.
  3. If access remains denied, record the time and request an entitlement check; do not attempt direct-URL bypasses.

A documented control or navigation item is not visible

Likely cause: The current role, subscription, tenant configuration, release status, or feature flag does not expose it.

  1. Confirm the audience, role, prerequisites, and limitations in this article.
  2. Refresh after a new sign-in and verify the correct tenant context.
  3. Ask the responsible administrator whether the capability is enabled before reporting a defect.

A saved change or background result is not visible

Likely cause: Validation failed, processing is incomplete, the view is stale, or the feature is locally simulated rather than persisted.

  1. Review inline validation, status indicators, filters, and the selected tenant or workspace.
  2. Refresh once and search by a stable identifier before repeating the action.
  3. Do not repeat irreversible or externally visible actions until the first operation's state is known.
Provenance

Source verification

Invoice list/detail and payment-settings interfaces were reviewed in the pinned source.

Reviewed paths at 8f3a86e

  • src/app/(base)/subscription/invoices/InvoicesView.tsx
  • src/app/(base)/subscription/payment/PaymentView.tsx
  • src/database/invoices.ts
  • src/database/billing.ts
Escalation

Contact support

Contact support when

  • A repeatable Vianordis Admin error blocks an approved task
  • Expected access, tenant scope, data, or status appears incorrect
  • A security, privacy, financial, compliance, or data-loss concern is suspected

Include

  • The page, action, expected result, and exact error text
  • The time of occurrence with time zone and whether it is reproducible
  • Your tenant, role, browser, and sanitized record or correlation identifier
  • The troubleshooting steps already completed

Never include

  • Passwords, access tokens, API keys, recovery codes, session cookies, or private keys
  • Unredacted personal, financial, health, student, employee, or other regulated data
  • Confidential documents or message bodies unless support provides an approved secure channel
Contact support
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