Create and verify a Vianordis account
Submit the registration form, confirm the email address, and continue through the secure onboarding handoff.
Audience, roles, and scope
Covers public form registration, verification email handling, and redirect to onboarding; it does not confirm tenant provisioning or subscription acceptance.
Who this is for
- New Vianordis users
- Prospective organization administrators
Roles
- Public registrant
- Mailbox owner
Before you begin
- A mailbox you control
- Your legal name and optional organization information
- Authority to accept the presented terms
- A supported browser with links and cookies enabled
Article tags
- registration
- email verification
- create account
- resend
- onboarding
Procedures
Follow the sequence and stop when identity, authorization, target, or result differs from the article.
Register and verify the mailbox
Use one identity and complete the verification link without exposing its token.
- 1Open Registration
Start from the Vianordis registration landing page and choose the registration form.
- 2Enter the required identity
Provide first name, last name, email, optional organization and address, and accept the presented terms after review.
- 3Submit once
Resolve inline validation before submission and wait for the success message; repeated requests may be rate-limited.
- 4Open the verification email
Confirm the sender and Vianordis destination, then open the link in the same trusted browser context where possible.
- 5Allow verification to complete
The page removes the token from the visible URL, verifies it server-side, and redirects to onboarding when valid.
- 6Continue promptly
Use the onboarding handoff before the registration token expires and do not forward the link.
The email address is verified and the browser continues to the token-gated onboarding workflow without leaving the verification token in history.
Security and data handling
- Use only the identity, tenant, role, and data scope approved for the task.
- Verify targets and expected effects before saving, sending, publishing, exporting, deleting, or approving.
- Keep secrets and regulated data out of screenshots, URLs, free-text diagnostics, and ordinary support messages.
- Use an email address controlled by the intended account holder.
- Verify the destination domain before following the email link.
- Do not reuse, share, or archive verification and onboarding tokens.
Known limitations
- Successful email verification does not mean the organization, tenant, licences, or administrator have been provisioned.
- Registration supports the fields and languages exposed by the current form; organization onboarding collects additional information.
Troubleshooting
You cannot open Vianordis Registration
Likely cause: The session expired, the account is not entitled, or the required tenant or role claim is missing.
- Open the service through the approved Vianordis entry point and sign in again.
- Confirm the intended organization, tenant, and account are in use.
- If access remains denied, record the time and request an entitlement check; do not attempt direct-URL bypasses.
A documented control or navigation item is not visible
Likely cause: The current role, subscription, tenant configuration, release status, or feature flag does not expose it.
- Confirm the audience, role, prerequisites, and limitations in this article.
- Refresh after a new sign-in and verify the correct tenant context.
- Ask the responsible administrator whether the capability is enabled before reporting a defect.
A saved change or background result is not visible
Likely cause: Validation failed, processing is incomplete, the view is stale, or the feature is locally simulated rather than persisted.
- Review inline validation, status indicators, filters, and the selected tenant or workspace.
- Refresh once and search by a stable identifier before repeating the action.
- Do not repeat irreversible or externally visible actions until the first operation's state is known.
The verification email does not arrive
Likely cause: Address error, spam filtering, mail delay, rate limit, or delivery failure occurred.
- Confirm the masked address shown after submission and check spam or quarantine.
- Wait for the resend countdown and use Resend once.
- If delivery still fails, contact support with time, domain, and masked address—not the token.
Source verification
Registration fields and validation, resend control, fragment-based verification, token removal, and onboarding redirect behavior.
Reviewed paths at 1fed26c
src/app/form/page.tsxsrc/app/verify/page.tsxsrc/app/api/register/route.tssrc/app/api/verify/route.tssrc/app/api/resend/route.ts
Contact support
Contact support when
- A repeatable Vianordis Registration error blocks an approved task
- Expected access, tenant scope, data, or status appears incorrect
- A security, privacy, financial, compliance, or data-loss concern is suspected
Include
- The page, action, expected result, and exact error text
- The time of occurrence with time zone and whether it is reproducible
- Your tenant, role, browser, and sanitized record or correlation identifier
- The troubleshooting steps already completed
Never include
- Passwords, access tokens, API keys, recovery codes, session cookies, or private keys
- Unredacted personal, financial, health, student, employee, or other regulated data
- Confidential documents or message bodies unless support provides an approved secure channel