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collaboration

Korum

Available

Korum provides browser-based video meetings for teams that need reliable collaboration inside GoSec Cloud. Start instant sessions, schedule meetings, share screens, record approved calls, and capture transcripts or summaries when enabled.

Open Korum
Verified user manual

Korum user manual

Create, join, moderate, record, and review secure browser-based meetings in Korum 2.0.

Manual
Version 1.0
Product
Korum 2.0.0
Verified
July 15, 2026
Language
English · Source
Owner
Korum product and support
Source
korum-v2 · f254d15
Review cycle
90 days
Start here

Audience, scope, and prerequisites

Covers the Korum browser workspace, guest join flow, room controls, recordings, history, settings, and optional Ask Korum view. It does not cover LiveKit, SIP gateway, or Kubernetes administration.

Who this is for

  • Meeting participants
  • Hosts and room creators
  • Workspace administrators and support staff

Before you sign in

  • A supported browser with camera and microphone permissions
  • A Korum entitlement for authenticated use, or a valid room ID for guest join
  • Host approval before recording, transcribing, or inviting an external conferencing system
Access model

Roles and responsibilities

RoleAccessResponsibilities
Guest or participantJoin an authorized room and use participant media controls.
  • Verify the meeting identity
  • Protect room links
  • Follow recording and conduct policy
HostCreate rooms and operate host controls when create-room permission is assigned.
  • Choose the correct room type
  • Admit and moderate participants
  • Obtain approval before recording
AdministratorWorkspace-wide room visibility and administrative functions when enabled.
  • Manage conferencing entitlements and limits
  • Investigate access or recording incidents
Workspace map

Navigation

Dashboard

/dashboard

Review rooms and start a new meeting.

Scheduled

/scheduled

Review scheduled meetings.

History

/history

Review completed meeting activity.

Recordings

/recordings

Review recording availability and open room-specific recordings.

Settings

/settings

Review profile, limits, and local media defaults.

Ask

/ask

Use the optional read-only meeting assistant and navigation helper.

Chapter 01

Join and create meetings

Use the room identity and pre-join preview to avoid entering the wrong meeting or exposing media unexpectedly.

Procedure 1.1

Join a meeting

Join from a meeting link or room ID and verify media before entry.

ForGuestParticipant

Before you begin

  • A valid room link or room ID
  1. 1
    Open Join

    Follow the approved meeting link or open /join and enter the room ID.

  2. 2
    Allow required media

    Grant camera and microphone access only to the Korum origin.

  3. 3
    Review the preview

    Confirm the selected camera, microphone, display name, and mute state.

  4. 4
    Enter the room

    Sign in when required and wait for admission if the host uses a waiting room.

  5. 5
    Confirm the meeting

    Verify the host, meeting title, and expected participants before discussing sensitive information.

Expected result

The correct room opens and the participant controls show the intended initial camera and microphone state.

Procedure 1.2

Create or schedule a room

Create an instant, scheduled, personal, or webinar room when the tenant permits it.

ForHost
  1. 1
    Select New Meeting

    Open Dashboard and choose the new-meeting action.

  2. 2
    Choose the room type

    Select the type that matches the meeting purpose and audience.

  3. 3
    Set meeting details

    Enter a clear title and, for scheduled meetings, confirm date, time, and time zone.

  4. 4
    Review access

    Apply the available admission and guest settings before distributing the link.

  5. 5
    Create and test

    Save the room, open it once, and verify the join path before sending invitations.

Expected result

The room appears on the Dashboard or Scheduled page with a working room ID and approved access settings.

Chapter 02

Operate a live meeting

Hosts are responsible for admission, participant conduct, recording authorization, and the use of external bridges.

Procedure 2.1

Control media and screen sharing

Use the in-room toolbar to control what other participants can hear and see.

  1. 1
    Check microphone and camera

    Use the toolbar indicators before speaking or showing video.

  2. 2
    Start screen sharing

    Choose the specific window or tab that contains the approved material.

  3. 3
    Monitor the sharing indicator

    Keep the shared-surface indicator visible and avoid opening unrelated windows.

  4. 4
    Stop sharing

    Stop the share as soon as the required material has been presented.

Expected result

Only the intended audio, video, or selected screen surface is transmitted to the room.

Procedure 2.2

Moderate participants

Maintain the approved participant set and respond to disruptive or unexpected access.

ForHost
  1. 1
    Review join requests

    Match waiting participants to the invitation list before admission.

  2. 2
    Use participant controls

    Mute or remove a participant only when meeting policy permits.

  3. 3
    Handle an unknown participant

    Pause sensitive discussion, remove or deny the participant, and verify the room link distribution.

  4. 4
    Close the room

    End the meeting for all participants when the session is complete.

Expected result

The room contains only authorized participants and closes cleanly at the end of the session.

Procedure 2.3

Record an approved meeting

Start and stop recording only when recording permission and participant authorization are present.

ForHost

Before you begin

  • Recording entitlement
  • Documented approval and participant notice
  1. 1
    Announce the recording

    State the purpose, retention, and intended audience before starting.

  2. 2
    Start recording

    Use the room recording control and confirm the active indicator.

  3. 3
    Stop when no longer required

    Stop before off-record discussion or at meeting end.

  4. 4
    Review availability

    Open Recordings or the room-specific recording list after processing.

  5. 5
    Download only when approved

    Keep downloaded copies in approved storage under the same access and retention rules.

Expected result

A room-specific recording becomes available after processing and is handled according to the approved purpose.

Chapter 03

Review activity and settings

Use history and settings to verify past activity and prepare reliable media defaults.

Procedure 3.1

Review history, recordings, and defaults

Confirm completed meetings and set safe local media defaults.

  1. 1
    Open History

    Locate the meeting and verify its final state and time.

  2. 2
    Open Recordings

    Follow the room context because recordings are stored and listed per room.

  3. 3
    Open Settings

    Review account limits and choose camera and microphone defaults.

  4. 4
    Test before the next meeting

    Use a pre-join preview; local defaults do not replace a live media check.

Expected result

Meeting history and room-specific recording state are understood, and local defaults match the next intended session.

Operating rules

Security and data handling

  • Verify the room and participant list before discussing confidential material.
  • Share room links only through approved channels.
  • Use a single window or tab for screen sharing whenever possible.
  • Record, transcribe, summarize, or bridge a meeting only with authorization.
  • Store downloaded recordings in approved storage and apply retention policy.
Current release

Known limitations

Read before relying on an unsupported workflow

These limits describe the source-pinned Korum 2.0.0 scope and must be rechecked when the product changes.

  • Room creation and recording are entitlement-controlled and may not be enabled for every user.
  • Recordings are listed per room; the current interface does not provide a complete cross-room recording index.
  • External SIP, Jitsi, or H.323 invitations require an administrator-configured bridge.
  • Ask Korum is a read-oriented helper and does not replace host review or meeting controls.
Problem solving

Troubleshooting

You cannot sign in to Korum

Likely cause: The session expired, the identity is not assigned to the application, or the tenant claim is missing.

  1. Open the application from the approved portal and complete sign-in again.
  2. Confirm that the correct organizational identity and tenant are selected.
  3. If access is still denied, record the time and request an entitlement check from support.

A documented action or navigation item is not visible

Likely cause: The current role, release, tenant configuration, or feature flag does not expose that operation.

  1. Confirm the role and prerequisites listed for the procedure.
  2. Reload the page after signing in again; do not attempt to bypass the interface through direct URLs.
  3. Ask the product owner whether the feature is enabled for the tenant before reporting a defect.

A saved change or background operation is not visible

Likely cause: Validation failed, processing is still running, or the current view is stale or filtered.

  1. Review inline validation, status indicators, filters, and the selected tenant or workspace.
  2. Refresh once and search for the item by its stable name or identifier.
  3. Do not repeat irreversible or externally visible actions until the original operation status is known.

The camera or microphone is unavailable

Likely cause: Browser permission is blocked, another application owns the device, or the wrong input is selected.

  1. Review the site permission for Korum.
  2. Close other applications using the device.
  3. Return to the preview or Settings and select the intended device.

A recording is not listed

Likely cause: Recording was not entitled, did not start, is still processing, or is being checked outside its room.

  1. Confirm the active recording indicator was shown.
  2. Open the originating room and review its recordings.
  3. Escalate with room ID and time; do not start a duplicate recording to test.
Escalation

Contact support

Contact support when

  • A repeatable Korum error blocks an approved workflow
  • Expected data, permissions, or tenant boundaries appear incorrect
  • A security, privacy, compliance, or data-loss concern is suspected
  • A participant cannot leave or a room cannot be ended
  • A recording, transcription, or external bridge behaves unexpectedly

Include

  • The page, action, and expected result
  • The exact error text and time of occurrence, including time zone
  • Your tenant, role, browser, and a sanitized record or item identifier
  • Whether the problem can be reproduced and which troubleshooting steps were tried

Never include

  • Passwords, access tokens, API keys, recovery codes, or session cookies
  • Unredacted personal, health, financial, or other regulated data
  • Private encryption keys or complete confidential documents unless an approved channel is provided
Contact support